Yes, free parking is available at our location. Follow the Expedition Escape directional signs around the building to the back. Our entrance is down the stairs underneath the Expedition Escape sign.

Yes. Reservations can be rescheduled with at least 24 hours of notice before the start time of your original reservation. Within 24 hours of your original start time, reservations may be rescheduled for a $50 fee per game.

FAQs Archive - Page 24 of 27 - Escape Room

Q: Can I bring my small child with me?

Very young children are usually better left at home or with a sitter, since our escape rooms are not designed or catered for small children. Anyone who enters the game room must be included as a paid participant, regardless of age. Some rooms may include surprising effects, dim lighting, flashing lights, lasers, fog, crawling, or moving pieces. If you are unsure whether a specific room is a good fit for your child, please call us before booking and we’ll help you choose the best option.

Q: Is there an age limit?

We do not have a strict age limit, but all of our escape rooms are designed with adults in mind. Anyone under 18 must play with a paying adult who is 18 or older. Anyone entering the game room must be included as a paid participant. Some rooms include effects or elements such as flashing lights, lasers, fog, crawling, or moving pieces. Please keep this in mind for younger players or guests with medical, sensory, mobility, or comfort concerns.

Q: What is your cancellation policy?

Reservations can be canceled with at least 24 hours of notice before the start time of your original reservation. Canceled reservations are issued as store credit in the form of a digital voucher sent to the email address used to make the booking. Reservations can also be rescheduled with at least 24 hours of notice. Within 24 hours of your original start time, reservations may be rescheduled for a $50 fee per game. All sales are final and there are no refunds. Large groups of 20 or more players have a separate cancellation policy that requires at least 5 days of notice before the start time of the original reservation.

Q: How do I use my gift card(s)?

Gift cards can be used when booking your adventure online. Each gift card has a unique code, usually 16 digits, that you’ll enter during checkout. Select your game, date, and time, then choose the Gift Card payment option at checkout. Enter your gift card code and click Apply. When booking online, only the deposit will be charged to your gift card. If there is a remaining balance on your gift card, it can be applied when you arrive for your reservation. Need help? Email us at KOP@ExpeditionEscape.com with your name, gift card code, and the game, date, and time you want to book. A team member will be happy to assist you.