Frequently Asked Questions
You can book your game right on our website, by heading to our book now page.
Alternatively, you can give us a call at (610) 265-3915 to make a booking over the phone.
We NEVER add any hidden fees and we only require a $50 deposit to hold the game!
We are cleaning and disinfecting high-touch surfaces daily in our games and our lobby.
We are the only escape room in the area that has all private reservations with only a 2 person minimum! This means you’ll never be in a room with people you don’t know.
Other companies are public reservations, so if a room can hold up to 10 people and you reserve 4 spots, for example, the remaining 6 spots stay open online for other players to reserve. The way we stay private is we require a minimum of 2 players (even if you don’t have 2, you can always come with only 1, but must reserve for 2 knowing that it will be just your group in the room).
Plus, since the room is yours, you can always add additional people later on!
We NEVER add any hidden fees and we only require a $50 deposit to hold the game!
Yes, we strongly recommend booking a reservation through our online booking software by clicking here.
We can take walk-ins but we cannot guarantee that a time will be available when you walk in without a reservation.
No! You are never actually locked into any of our escape rooms. The doors are held with strong, magnetic locks which would release automatically if the power went out. You can exit the game at any time or in the case of an emergency by simply pressing the green “Push to Exit” button located by the entrance door in each room (don’t worry, we’ll point it out when you get inside). That’s not the way you win though! While you could just simply push the button and leave the room, that won’t stop your timer, you’ll need to progress through the game and meet the goal!
Expedition Escape, and owners, Marisa and Skylar, care about our players and their safety. In light of the tragic incident that happened in Poland, we felt the need to make sure that you know you are always safe, never locked in, and can exit the room at any time you wish.
In the state of Pennsylvania, the PA Department of Agriculture (PDA) oversees any and all amusement rides and attractions (which includes escape rooms). Every day that we are in operation, a daily inspection is performed that is recorded and kept for our records. Twice a year, an inspector from the PDA comes out to ensure everything is up to code.
Some of the laws escape rooms must follow include (but are not limited to):
- escape room doors must have a one motion exit (like a push to exit button where the door swings open) or cannot be locked at all
- sprinklers in every room that must be placed correctly for full coverage
- an emergency exit plan must be posted within each escape room detailing a route to exit the building
- emergency exit lighting above the door entrance door inside the escape room (these lights must activate in an emergency and must have a manual override)
- fire extinguishers placed every 75 feet
- all fabrics must be fire-resistant or sprayed with fire retardant
- all paints must be fire-resistant or a fire retardant must be added before application
- all staff and employees must undergo yearly emergency/fire safety training
To see which amusements/attractions are registered around you (including us and any other escape rooms), go to http://www.ridesafe.pa.gov/, check to accept, click “Continue,” click “Search by Town, City, or Location,” enter in the location you’re looking for and click “Search.”
For more information, please check out the PA Department of Agriculture’s website: https://www.agriculture.pa.gov/.
Please plan to arrive at the start time of your reservation for check-in.
All of our games are entirely private, meaning you will only play with the group you bring. The cost depends on which game you pick and the total number of players in your group. The price ranges from $30 – $60 a person for all of our 60-minute escape games. Santa’s Holiday Hat Hunt, our 30-minute escape game, ranges from $25 – $35 a person. A group discount is automatically applied to all games making the game cheaper as the size of your party grows. You can see the exact total for any combination of game and player count by heading to our book now page and choosing a game and time. We NEVER add any hidden fees and we only require a $50 deposit to hold the game!
A $50 deposit is paid online at the time of booking. The remaining balance is paid in store when you arrive for your game so we can have a final headcount of your group.
We NEVER add any hidden fees and we only require a $50 deposit to hold the game!
We only require a $50 deposit to hold the game! All of our games are entirely private, meaning you will only play with the group you bring. Since we are only private games, you can add additional people to your group up until you enter the game (up to the maximum allowed in each game).
When you arrive for your game, we’ll get a final headcount and take payment in store. The cost depends on which game you pick and the total number of players in your group. The price ranges from $30 – $60 a person for all of our 60-minute escape games. Santa’s Holiday Hat Hunt, our 30-minute escape game, ranges from $25 – $35 a person. A group discount is automatically applied to all games making the game less expensive as the size of your party grows. You can see the exact total for any combination of game and player count by heading to our book now page and choosing a game and time!
Your gift card will be used to book your adventure, so make sure it’s handy when you make your reservation.
- Select your game, date, and time. Each gift card has a unique (typically 16-digit) code.
- On the payment page, click the “Payment method” dropdown and choose “Gift card” then enter your gift card code.
- Multiple gift cards can be applied to one reservation and if you don’t fully use the gift card, the remaining balance can be used another time.
If you are having any problems using your gift card(s), please call us at (610) 265-3915 and a team member will be happy to assist you!
We understand that plans change, so reservations can be canceled up to 24 hours before the start time of your original reservation. We will email you a store credit, to the same e-mail used to make the reservation, as a digital voucher for the amount you already paid.
Alternatively, you can reschedule your game to a new date or time, but we still require at least a 24 hour notice before the start time of your original reservation to do so. Within 24 hours you may reschedule your booking for a $50 fee.
All sales are final and there are no refunds.
If you are a large group (20+), we have a separate cancellation policy that supersedes our regular one and requires at least a 5 day cancellation notice before the start time of your original reservation.
We can reschedule games up to 24 hours before the start time of your original reservation.
Within 24 hours of the start time of your original reservation, there is a $50 fee to reschedule to a new date and/or time per game.
Yes, free parking is available at our location. Follow our Expedition Escape directional signs around the building to the back. Our entrance is down the stairs underneath our Expedition Escape sign.
Anyone entering the game is required to be paid for.
All of our games are designed with adults in mind. However, we do not have an age limit, but please be aware that many puzzles may be difficult for children. A paying adult, 18 or older, must participate with anyone that is under 18. No exceptions.
We suggest leaving very young children at home or with a sitter as this environment is not designed or catered for them and their safety.
A valid photo ID may be requested at the time of check-in.
Our games can involve flashing lights, lasers, fog, crawling, and moving assemblies that can be very surprising for some. Please take these into consideration for those who have a pacemaker, severe heart conditions, epilepsy, claustrophobia, are pregnant, or have a physical disability that may not allow you to have the full experience. We take the safety of our players very seriously. Expedition Escape and staff reserves the right to refuse service to anyone for any reason.
Anyone entering the game is required to be paid for.
We suggest leaving very young children at home or with a sitter as this environment is not designed or catered for them and their safety.
Our games can involve flashing lights, lasers, fog, crawling, and moving assemblies that can be very surprising for some. Please take these into consideration for those who have a pacemaker, severe heart conditions, epilepsy, claustrophobia, are pregnant, or have a physical disability that may not allow you to have the full experience. We take the safety of our players very seriously. Expedition Escape and staff reserves the right to refuse service to anyone for any reason.
Absolutely! We have a full-time team dedicated to helping coordinate all of the details for you. You can reach our Events Team by calling (610) 265-3915 or by emailing Events@ExpeditionEscape.com.
Yes, the majority of our games are wheelchair accessible or have a workaround.
Please give us a call at (610) 265-3915 and we will help you select the best game room for your team.
We ask that no food or drink is taken into the game rooms. Alcohol is strictly prohibited on our premises.
Expedition Escape King of Prussia is the premier provider of escape rooms in the Greater Philadelphia area. Our adventures bring epic stories to life in a one-of-a-kind tactile experience. Enter one of our immersive worlds and recover your inheritance, find the moonshine, or prove you’re the true heir to the throne. Your team will have one hour to complete your mission and escape. Be the hero and be home in time for dinner.
For more information, check out our blogpost.
Check out our blogpost for a few tips and guidelines for our first-time escapees!
Please visit ExpeditionEscape.com/Work-With-Us to view all available positions.