WANT TO JOIN OUR TEAM?

If you’re excited about puzzles and the world of immersive entertainment, we want to hear from you! We are always interested in connecting with passionate, detail-oriented individuals to join our team as Expedition Guides. If that sounds like you, please fill out the form below to tell us more.

Job Title

Expedition Guide (Part-Time)

Job Description

Love storytelling, puzzles, and making people’s day?

This is not your ordinary desk job! No typing tests here! We’re searching for outgoing, observant, and energetic individuals who create unforgettable experiences in our immersive escape room adventures!

If you’re ready to share your enthusiasm with guests, guide groups through themed puzzle journeys, act on your feet, and help build magical moments, this is your mission!

What You’ll Do

1. Be the Face of the Experience

• Greet guests warmly and set an exciting tone for their adventure
• Provide immersive, thematic intros and perform some acting before the game
• Build quick rapport with 2–12 guests, sparking energy and connection

2. Run the Show Behind the Scenes

• Monitor games via video feeds – watch for game flow, safety, and fun
• Deliver timely hints or intervene when necessary
• Manage resets, game cleanliness, and inventory, ensuring top-tier quality

3. Educate & Debrief

• Clearly explain puzzle rules, safety, and game objectives
• Provide engaging final walkthroughs, explaining all puzzles to all guests
• Conduct photo ops with guests

4. Sell & Upsell Smartly

• Recommend post-game merchandise and gift items to interested guests
• Guide customers smoothly without feeling pushy

5. Handle Hospitality & Logistics

• Process reservations, check-ins, and phone inquiries as needed
• Open and close the venue according to schedule
• Identify and resolve small issues quickly, with grace

Is This the Right Fit for You?

This job is for you if you:

• Love talking to people & thinking on your feet
• Are energetic, reliable, and team-focused
• Can multitask tech, timing, and guest needs
• Are cool under pressure and love storytelling
• Are 18+, available evenings/weekends/holidays, and can be on your feet for hours

Think of it as a hospitality + gameplay + showtime kind of job. It’s interactive, energetic, and all about guiding real people through a live experience, from the moment they walk in until long after they escape.

Qualifications & Skills

• You must have reliable transportation to be able to consistently arrive on time for scheduled shifts.
• Weekend & holiday availability (flexible on scheduling)
• Excellent communication skills, both verbal and written.
• Exceptional customer service skills and an outgoing, friendly personality.
• Strong attention to detail and the ability to maintain focus on a detailed task for up to 90 minutes.
• Physical Requirements: This role involves moving quickly and frequently, bending, and occasionally lifting and carrying objects up to 40 pounds while preparing and resetting games.
• Technical Requirements: You must be comfortable using basic technology, including desktop PCs, tablets, touchscreens, and audio/video equipment.

Salary & Compensation

• Starting Pay: $15/per hour (up to $20/hr with tips, bonuses, tenure)
• Tips: This is a service job and our team members participate in a bi-weekly tip pool.
• Opportunities for growth: Training and leadership roles
• Perks: Complimentary snacks are available during shifts.

Why Join Us?

At Expedition Escape, you’re not a desk jockey, you’re the heartbeat of our experiences. You’ll create lifelong memories for families, friends, and corporate teams. Teamwork, creativity, and fun aren’t just buzzwords, they’re how we work every day.