Expedition Escape Privacy Policy

Last Updated: October 14th, 2025

Expedition Escape, LLC (together with all subsidiaries and affiliates, “Expedition Escape”, “we” or “us”) provide unique one-player and multi-player adventure, mystery, party and puzzle games (“Games”) that you can enjoy live in-store. This Privacy Policy (“Privacy Policy”) explains how we handle Personal Information provided to us through our Games, websites (and related sub-domains) (“Websites”), and the services and products controlled by Expedition Escape and any other online or offline interaction with Expedition Escape (together with Games and Websites, collectively, “Services”). This Privacy Policy does not apply to websites controlled by Expedition Escape that do not link to this Privacy Policy or to third-party websites linked from our websites.

1. INTRODUCTION

We strive to respect privacy and we recognize the need for appropriate protection and management of any Personal Information that is shared with us in connection with your use of our Services. As used in this Privacy Policy, “Personal Information” means information that uniquely identifies, relates to, describes, or is reasonably capable of being associated with or linked to you. Examples of Personal Information include, among others, name, email address, phone number, and online identifiers. When we combine Personal Information with other information, we treat the combined information as Personal Information. On the other hand, if we alter or aggregate Personal Information such that it can no longer be reasonably used to identify you, such information is no longer Personal Information.

You may choose whether or not to provide or disclose Personal Information in connection with your use of our Services. If you choose not to provide any Personal Information we request, you may still visit and use parts of our Services, but may be unable to access or use certain features, options, programs, products, and services offered on our Services.

2. TYPES OF PERSONAL INFORMATION WE COLLECT

The types of Personal Information that we may collect for the purposes described in this Privacy Notice are described in this section and include Personal Information that you voluntarily provide to us, Personal Information that we collect automatically when you use Services, and Personal Information that we collect from other sources. Types of Personal Information we may collect and use include:

  • Contact information such as your address, email, phone number, or other information you submit when communicating with us, such as when using the “contact us” sections of our Services.
  • Demographic information such as your name, gender, date of birth, and zip code.
  • Commercial information, such as items you purchase, shipping address, and contact information for order details, statuses, or issues, and information about Services you have shown an interest in.
  • Financial information, such as payment information and payment details (debit or credit card number and information) and billing address via our third-party payment processor. We do not collect or store payment card information directly.
  • Account and profile information, which may include your photo or other information and preferences included in your account or profile.
  • Information you publish or submit on publicly available websites, blogs, chat rooms, and social media networks.
  • Usage information that is automatically collected when you visit our Website, including your Internet Protocol address (IP Address), geolocation of your device, browser type, referring URLs (e.g., the website you visited before coming to our Website), domain names associated with your internet service provider, and any other information regarding your interaction with our Website.
  • Employment information if you apply for employment with us, such as Personal Information related to your potential employment, including your education and employment history, address and contact information, demographic information, and any other information included in your resume or application.
  • Communication information, which may include Personal Information contained within your communications with us via email, social media, telephone, or otherwise, and in certain cases we may use third-party service providers to do so. Where permitted by applicable law, we may collect and maintain records of calls and chats with our agents, representatives, or employees

2.1 PERSONAL INFORMATION YOU VOLUNTARILY PROVIDE TO US.

Expedition Escape collects Personal Information that you provide to us directly, for example, through a booking form in order to book a Game, to purchase products from our Website, to purchase a gift card, to receive marketing products and information, to contact Expedition Escape customer service, or to respond to Expedition Escape’s questionnaires or surveys. For example, you may voluntarily submit Personal Information to us in the following instances:

2.2 INFORMATION WE COLLECT AUTOMATICALLY.

We use cookies and similar technologies to collect Personal Information automatically as you navigate our Website. For additional information regarding our use of these technologies, see the Cookies and Tracking Technologies section below.

2.3 INFORMATION WE COLLECT FROM THIRD PARTIES

We may collect Personal Information from third parties, including but not limited to business partners, advertising networks, social networks, data analytics providers, mobile device providers, Internet or mobile service providers, recruiters and job application portals, and background check providers.

3. THE PURPOSES FOR WHICH WE USE PERSONAL INFORMATION

To the extent permitted by applicable law, we may use your Personal Information for the following purposes (subject to legal restrictions under law):

  • to provide you the products and services you requested
  • to communicate with you, including responding to your inquiries and sending information we believe may be of interest to you; we may also contact you with regard to changes to the Services and related policies in our discretion
  • to facilitate payments to us
  • to improve our Services, customize your experience, offer goods, products or services that may be relevant to you, or to offer content services to you either directly or that are made available by a third party
  • for marketing and advertising, including using your information to send you messages, notices, newsletters, surveys, promotions, or event invitations about our own or third parties’ products and services that may be of interest to you. We also use Personal Information to conduct interest-based advertising as discussed in the Cookies and Other Tracking Technologies section below. You can also unsubscribe from any marketing emails or text messages that we may send you by following the instructions included in the email or text correspondence.
  • for legal, security, or safety reasons, including to protect or defend our legal rights or our property, and to ensure the technical functionality and security of our Service, enforcing our terms, conditions, and policies; detecting, preventing, and responding to security incidents; and protecting against malicious, deceptive, fraudulent, or illegal activity
  • as part of a corporate transaction, such as in connection with the sale of part or all of our assets or business, the acquisition of part or all of another business or another business’ assets, or another corporate transaction, including bankruptcy
  • for purposes as otherwise required by us for our legal and ethical compliance obligations, or as otherwise disclosed at the time you provide your information or give your consent.

If you are applying for employment with us, we also use Personal Information to process your job application, to verify the information you have provided in your application, conduct interviews, perform background and reference checks, to communicate with you and answer your questions, to confirm your eligibility for employment, and improve our recruiting processes. We may also save your Personal Information for future employment opportunities with us.

4. WHEN WE SHARE YOUR PERSONAL INFORMATION

We may disclose aggregated information about our users, and information that does not identify any individual, without restriction.

We may disclose your Personal Information with your consent or in the following circumstances:

Employees and Other Personnel. We may share Personal Information with our employees and personnel (such as contractors) who have a need to know the information for our business purposes.

Affiliates. We may share your Personal Information with our affiliates and stores for their and our business and marketing purposes, including accommodating your game booking or providing you the products, services, and offerings you request. These affiliates may contact you about their products, services or other offerings that may be of interest to you.

Service Providers. We may share your Personal Information with third-party service providers that perform tasks on our behalf related to our business. Such tasks include processing payments, fulfilling orders, booking, obtaining waivers relating to our products, services, and offerings, delivering packages, analyzing websites or mobile usage data, customer service, electronic and postal mail service, contests/surveys/sweepstakes administration, marketing services, social commerce and media services (e.g., Facebook, ratings, reviews, blog), and video conferencing services. If you are applying for a job with us, this may include service providers such as background check providers and human resource providers.

Business Partners. We may disclose Personal Information with trusted business partners. For example, we may disclose your Personal Information with a company whose products or services we think may be of interest to you or who we co-sponsor a promotion or service with.

As required or appropriate by law. We will disclose your Personal Information as necessary or appropriate, including without limitation:

  • As required by law, which can include providing information as required by law, regulation, subpoena, court order, legal process or government request;
  • To enforce our Terms of Use, including investigations of potential violations thereof;
  • To detect, prevent or otherwise address fraud, security or technical issues;
  • When we believe in good faith that disclosure is necessary to protect your safety or the safety of others, to protect our rights, to investigate fraud, or to respond to a government request.

Mergers, Acquisitions or Transactions. We may share or transfer your Personal Information with a third party as necessary if we are involved in a merger, acquisition, or any other transaction involving a change of control in our business (including without limitation, any reorganization, sale, joint venture, assignment, transfer, bankruptcy proceeding, or other disposition of all or any portion of our business, brands, affiliates, subsidiaries or other assets). Where legally required, we will give you notice prior to such disclosure.

Ad Tech Companies and Other Providers. We may share or make available limited Personal Information (such as mobile device identifiers) with ad tech companies and other online service providers. When we share your Personal Information in this context, we follow applicable legal requirements, which may require that we provide opt-out rights or other individual rights.

Other. If you provide Personal Information for a certain reason, we may disclose the Personal Information in connection with the reason for which it was provided (or was as obvious at the time and point of disclosure). For instance, if you provide Personal Information for purposes of sharing it with one of our business partners, you authorize us to share your Personal Information with that business partner.

5. COOKIES AND OTHER TRACKING TECHNOLOGIES

We and our service providers may use cookies and similar technologies to collect usage and browser information about how you use our Website. The technologies we use for this automatic data collection may include cookies and web beacons that permit us to verify system and server integrity and generate statistics around the popularity of certain content. We process the information collected through such technologies, which may include or be combined with Personal Information, to help operate certain features of our Website, to enhance your experience through personalization, and to help us better understand the features of our Website that you and other users are most interested in.

Website Delivery and Appearance – We may use third-party providers to enable certain customer interaction opportunities, content delivery (like audio or video), or other service capabilities. Examples include, but are not limited to, the following functionality:

  • Content Delivery: We partner with service providers to host our Website and deliver specific content in support of our Services. For example, we partner with companies like YouTube to deliver specific content delivery like audio and video. For more information about how YouTube collects and uses your data, visit Google’s Privacy Policy.
  • Customer Interaction: We enhance our customer interactions by offering features like Google Maps to locate our Service locations, payment processors to facilitate online payments. Each of these offerings are governed by the terms, conditions, and policies of the underlying service provider. For example, please see Google Maps/Google Earth Terms of Service and Google’s Privacy Policy for more information on how that feature operates.

Website Analytics and Session Replay – We use analytics and session replay services that use cookies and other technologies that collect your Personal Information, to assist us with analyzing our Website traffic and usage to optimize, maintain, and secure our Website and inform subsequent business decisions (including, e.g., advertising). These include, but are not limited to, the following third-party services:

Interest-Based Advertising – We may also allow or enable third parties to collect Personal Information to provide their interest-based advertising on behalf of our products and services, or their own. Interest-based advertising occurs when advertisements are shown to you based on information collected from your online interactions over time and across multiple websites, devices, or online services that you visit or use. Some companies may engage in cross-context behavioral advertising to predict your preferences and show you advertisements that are most likely to be of interest or relevant to you.

We do not control these third parties’ collection or use of your information for these purposes, or the opt-out options they may individually offer you via their terms, conditions, and privacy policies. If you have any questions about an advertisement or other targeted content, you should contact the applicable provider directly. Examples of the third-party service providers we engage to serve interest-based advertisements include Google Ads (including Google Dynamic Remarketing and Google Signals), Meta Ads (including Meta Pixels and Facebook advertising services), LinkedIn marketing solutions (including LinkedIn Ads, Pixels and Analytics), and Adobe Audience Manager. It is in this context that we may provide advertising networks, data analytics providers, social networks, and video sharing platforms with Personal Information such as your IP address, device information, Internet and other electronic network activity information, and geolocation information in the last twelve months.

Selling Personal Information – While we do not sell Personal Information in exchange for monetary consideration, we do disclose Personal Information for other benefits that could be deemed a “sale” under various data protection laws because it is sometimes broadly defined to include activities such as the delivery of interest-based advertising on websites or allowing third parties to receive certain information, such as cookies, IP address, and/or browsing behavior.

Cookie Choices – To manage your preferences with respect to these technologies, you can:

  • Change your cookie preferences by clicking on the cookie icon in the bottom left-hand corner of our Website or customizing your browser settings to refuse all or some browser cookies, or to alert you when websites set or access cookies. If you disable certain cookies, please note that some parts of our Website may not function properly. These settings may be lost and require reconfiguration if you delete your cookies.
  • Block the collection and use of your information by online platforms and ad tech companies for the purpose of serving interest-based advertising by visiting the opt out pages of the self-regulatory programs of which those companies are members: National Advertising Initiative and Digital Advertising Alliance. Please note that even if you opt out of interest-based advertising, you may still see “contextual” ads which are based on the context of what you are looking at on the websites and pages you visit.
  • Review and execute any provider-specific instructions to customize your preferences or opt-out of certain processing, including interest-based advertising, by third-party service providers. For example, to opt-out of this type of advertising by Google, customize your ad preferences, or limit Google’s collection or use of your data, visit Google’s Safety Center and Google’s Ad Settings and follow Google’s personalized ad opt-out instructions. To opt out of advertising under Adobe Audience Manager, please follow Adobe’s Experience Cloud opt-out instructions. Meta also offers an Ad Preferences center to customize your settings, as well as a Privacy Policy with additional information on how you can exercise your rights.

6. HOW WE PROTECT THE CONFIDENTIALITY OF PERSONAL INFORMATION

While no websites can guarantee security, we maintain commercially reasonable technical and organizational measures to protect your Personal Information from unauthorized access, use, alteration, and disclosure.

However, there is no guarantee that information will not be accessed, disclosed, altered, or destroyed by breach of any of our physical, technical, or managerial safeguards. When you submit information to us through our Services, you should be aware that your information is transmitted across the Internet and that no method of transmission over the Internet is completely or 100% secure. Please note that emails, live chat messages and other communications you send through our Services are not encrypted, and we strongly advise you not to communicate any confidential information through these means.

7. RETENTION OF PERSONAL INFORMATION

We retain your Personal Information as long as the Personal Information are needed to: (i) fulfill the purposes outlined in this Privacy Policy; (ii) to provide our Services to you; and (iii) comply with our legal obligations, resolve disputes, enforce any agreements, and comply with applicable law.

8. LINKS TO THIRD-PARTY WEBSITES

We are not responsible for the practices employed by any websites or services linked to or from our Website, including the information or content contained within them. We encourage you to investigate and ask questions before disclosing Personal Information to third parties, since any Personal Information disclosed will be handled in accordance with the applicable third party’s privacy policy.

In some cases, we offer links to social media platforms (like TikTok, Instagram, and YouTube) that enable you to easily connect with us or share information on social media. Any content you post via these social media pages is subject to the Terms of Use and Privacy Policies for those platforms.

We may also integrate with other websites to provide enhanced services, technological capabilities, or resources for you. These plug-in services and capabilities are governed by the terms, conditions, and policies of the underlying companies. Some of the integrations we currently offer include the ability to view our business and/or provider profiles on Google, including the customer reviews publicly posted there. This hyperlinked content (including any embedded customer reviews) is governed according to the privacy policies for each platform, and the links to these external websites and services provided for your convenience.

9. EXERCISING YOUR PRIVACY RIGHTS

Depending on where you live, you may have some of the below rights regarding your Personal Information under applicable data protection laws:

  • Access – The right to request access to and obtain a copy of any Personal Information we may have about you.
  • Deletion – The right to delete your Personal Information that we have collected or obtained, subject to certain exceptions.
  • Correction – The right to request that we correct any inaccuracies in your Personal Information, subject to certain exceptions.
  • Opt Out of Certain Processing – The right to: (a) opt out of the processing of your Personal Information for purposes of targeted or cross-context behavioral advertising, (b) opt out of the sale of your Personal Information, and (c) limit the use of your sensitive Personal Information (if applicable). We do not collect or process sensitive Personal Information outside of purposes permitted by law (such as section 7027(m) under the California Consumer Privacy Act Regulations), so we do not offer the option to limit its use.
  • Automated Decision-Making – The right to know when you are subject to automated decision-making, the Personal Information used to render the decision, the principal factors and parameters involved in the decision, and human review or correction of the decision (or its underlying data, where appropriate). You may also have the right, depending on your location, to consent or opt out of (a) this automated decision-making or (b) any profiling in furtherance of decisions that produce legal or similarly significant effects. We do not profile you or other individuals in a manner that would result in legal or similarly significant effects, or engage in automated decision-making, so we do not offer an opt out of such activity.
  • Lodge a Complaint – The right to lodge a complaint with a regulatory agency if you believe we have violated any of the rights afforded to you under applicable data protection laws. We encourage you to first reach out to us so we have an opportunity to address your concerns directly before you do so.

To exercise any of the privacy rights afforded to you under applicable data protection laws, please e-mail us at Privacy@ExpeditionEscape.com. You may also exercise your opt out rights by broadcasting an Opt-Out Preference Signal, such as the Global Privacy Control (GPC). We honor Opt-Out Preference Signals, including GPC. If you choose to use an Opt-Out Preference Signal, you will need to turn it on for each supported browser or browser extension you use.

You will not be discriminated against in any way by virtue of your exercise of the rights listed in this Notice. However, should you choose not to provide certain Personal Information, we may be unable to provide some, or all, of our Services to you.

Only you, or an authorized agent that you authorize to act on your behalf, may make a request related to your Personal Information. We may need to verify your identity before fulfilling certain requests, and if we cannot verify your identity, we may request additional information from you. If you are an authorized agent making certain requests on behalf of another person, we will also need to verify your identity, which may require proof of your written authorization or evidence of power of attorney. We endeavor to respond to requests within the time period required by applicable law. If we require more time, we will inform you of the reason and extension period in writing.

We do not charge a fee to process or respond to your requests unless they are excessive or repetitive. If we determine that a request warrants a fee, we will tell you why we made that decision and provide you with a cost estimate before completing your request. We may deny certain requests, or only fulfill some in part, as permitted or required by law. If you are not satisfied with the resolution of your request and you are afforded a right to appeal such decision, you will be notified of our appeal process in our response to your request.

10. CHILDREN’S PRIVACY

We are committed to preventing the unintentional collection of Personal Information from children under the age of 18, and we recognize the need to provide further privacy protections with respect to Personal Information we may have collected from children on our Services. Some of the features on our Services are age-gated so that they are not available for use by children, and we do not knowingly collect Personal Information from children in connection with those features. When we intend to collect Personal Information from children, we take additional steps to protect children’s privacy, including:

  • Notifying parents about our information practices with regard to children, including the types of Personal Information we may collect from children, the uses to which we may put that information, and whether and with whom we may share that information;
  • In accordance with applicable law, obtaining consent from parents for the collection of Personal Information from their children or for sending information about our products, services and offerings directly to their children;
  • Limiting our collection of Personal Information from children to no more than is reasonably necessary to participate in an activity;
  • Subject to verification, giving parents access or the ability to request access to Personal Information we have collected from their children and the ability to request that the personal information be changed or deleted.

If you are the parent or legal guardian of a child under the age of 18 whom you have reason to believe has provided his or her own Personal Information to us, you have the right to request the removal of that child’s Personal Information from our database. In order to request such removal, please send an email to Privacy@ExpeditionEscape.com. You will be required to verify your identity as the child’s parent or legal guardian in order to have their Personal Information removed.

11. INTERNATIONAL USE

If you are visiting our Website from outside of the United States, please note that our Website is hosted in the United States. Where permitted by applicable law, we may transfer the Personal Information we collect about you to the United States and other jurisdictions that may not be deemed to provide the same level of data protection as your home country, as necessary for the purposes set out in this Privacy Policy.

12. CALIFORNIA RESIDENTS’ PRIVACY RIGHTS

his section provides additional information regarding Expedition Escape’s practices pursuant to the California Consumer Privacy Act of 2018 and its implementing regulations, as amended by the California Privacy Rights Act (“CCPA”), where “Personal Information” has the definition set forth in the CCPA.

Please see the chart below for detailed information about the categories of Personal Information we have collected from California residents during the twelve months preceding the date on which this Privacy Policy was last updated and the categories of third parties to whom we Sell or Share Personal Information (as those terms are defined in the CCPA). For each category of Personal Information set forth in the chart below, the categories of third parties to whom we disclose it for a business or commercial purpose are set forth in the When We Share Your Personal Information section above.

Personal Information Category set forth in Cal. Civ. Code § 1798.140
Categories of Third Parties to Whom We Sell or Share Personal Information

  • Personal identifiers, including real name, alias, postal address, unique personal identifier, online identifier, Internet Protocol address, email address, or other similar identifiers.
    Third-party marketers and other third parties that set cookies and other online tracking technologies on our Website.
  • California Customer Records Personal Information (Cal. Civ. Code § 1798.80(e)), including name, signature, physical characteristics or description, address, telephone number, education, employment, employment history, etc.
    We do not Sell or Share this category of Personal Information.
  • Characteristics of protected classifications under California or federal law. This may include age, veteran status, accommodations information, gender identity and expression, sexual orientation, and religion.
    We do not Sell or Share this category of Personal Information.
  • Commercial information, including records of personal property, products or services purchased, obtained, or considered, or other purchasing or consuming histories or tendencies.
    Third-party marketers, analytics providers and other third parties that set cookies and other online tracking technologies on our Website.
  • Internet and other electronic network activity information, including, but not limited to, browsing history, search history, and information about individual interactions with an Internet website, application, or advertisement.
    Third-party marketers, analytics providers and other third parties that set cookies and other online tracking technologies on our Website.
  • Geolocation data, such as your IP address.
    Third-party marketers, analytics providers and other third parties that set cookies and other online tracking technologies on our Website.
  • Sensory data including audio, electronic, visual, thermal, olfactory, or similar information.
    We do not Sell or Share this category of Personal Information.
  • Professional or employment-related information.
    Third-party marketers, analytics providers and other third parties that set cookies and other online tracking technologies on our Website.
  • Non-public education information as defined in the Family Educational Rights and Privacy Act (20 U.S.C. § 1232g; 34 C.F.R. Part 99).
    We do not Sell or Share this category of Personal Information.
  • Inferences drawn from any of the information categories to create a profile about a consumer reflecting the consumer’s preferences, characteristics, psychological trends, predispositions, behavior, attitudes, intelligence, abilities, and aptitudes.
    We do not Sell or Share this category of Personal Information.
  • Sensitive Personal Information as set forth in Cal. Civ. Code § 1798.140, including social security number, driver’s license number, state identification card, or passport number; citizenship or immigration Information; racial or ethnic origin; account access credentials (like usernames or account numbers combined with password or other security/access code to access an account).
    We do not Sell or Share this category of Personal Information.

California Shine the Light – Under California Civil Code Section 1798.83, individual customers who reside in California and who have an existing business relationship with us may request information about our disclosure of certain categories of Personal Information to third parties for the third parties’ direct marketing purposes, if any. To make such a request, please contact us at Privacy@ExpeditionEscape.com. Please be aware that not all information sharing is covered by these California privacy rights requirements and only information on covered sharing will be included in our response. This request may be made no more than once per calendar year.

13. MODIFICATIONS TO PRIVACY POLICY

We may update this Privacy Policy from time to time to reflect changes to our information practices. If we make material changes to how we treat Personal Information, we will notify you according to applicable law. Unless otherwise indicated, any changes to this Privacy Policy will apply immediately upon posting to our Website. You are responsible for periodically visiting our Website and this Privacy Policy to check for any changes.

14. CONTACT US

If you have any questions about this Privacy Policy or any of the above, please email us at Privacy@ExpeditionEscape.com. You may contact us by mail at: Expedition Escape, LLC, 601 South Henderson Road, King of Prussia, PA 19406, (610) 265-3915.